Privacy Policy

1. Introduction

MoCo Compo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect personal information from our residential and business customers in connection with our food waste collection, composting, and materials diversion services.

2. Information We Collect

We collect the following types of personal information:

  • Contact information: Name, email address, phone number, and service address

  • Account information: Service preferences, pickup schedule, and billing details

  • Communications: Messages and correspondence you send to us

  • Usage data: Information about how you interact with our website or customer portal

3. SMS / Text Message Communications

Opt-In Consent

By checking the SMS opt-in box during registration or account setup, you consent to receive automated text messages from MoCo Compo. These messages may include:

  • Service reminders: Automated SMS notifications sent the day before your scheduled pickup day

  • Account alerts: Service changes, schedule updates, or important account notifications

Message Frequency

Message frequency will vary based on your service schedule. Most customers receive approximately one (1) SMS message per week.

Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-enroll, reply START or contact us directly.

Help

Reply HELP to any SMS message for assistance, or contact us at the information below.

Third-Party SMS Provider

We use Twilio, Inc. to deliver SMS messages on our behalf. Twilio processes your phone number and message delivery information in accordance with their own privacy policy, available at https://www.twilio.com/legal/privacy. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve our waste diversion and collection services

  • Send service reminders and account notifications (including SMS, as described above)

  • Communicate about your account, invoices, and service changes

  • Comply with legal obligations

  • Respond to your inquiries and support requests

5. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Vendors who assist us in operating our services (e.g., SMS delivery, billing), bound by confidentiality obligations

  • Legal requirements: When required by law, court order, or government authority

  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections

6. Data Retention

We retain your personal information for as long as necessary to provide our services and meet legal obligations. SMS opt-in records are retained in accordance with applicable telecommunications regulations.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal requirements

  • Opt out of certain communications (see Section 3 for SMS opt-out)

To exercise any of these rights, contact us using the information below.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission or storage is 100% secure; we encourage you to contact us promptly if you have concerns about your account.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

MoCo Compo
Phone: +19705162634
Email: support@mococompo.com
Website: www.mococompo.com